Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that processing time does not include weekends or holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery usually takes 7–15 business days, depending on your location and local customs.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please contact us at nguyenhaidangmerch@gmail.com before returning any item. 
We will provide you with the correct return address and instructions.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nguyenhaidangmerch@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nguyenhaidangmerch@gmail.com.

🐾 Return & Refund Policy

At [Pawligo family], we care about the happiness of you and your furry friend. If for any reason you are not fully satisfied with your purchase, we gladly accept returns and exchanges under the following conditions:

1. Return Period

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  You may request a return or exchange within 30 days of receiving your order.
  

2. Eligible Products

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  Items must be in unused condition, with original packaging and tags intact.
  
  
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  Personalized or custom-made products (e.g., engraved collars, name tags) are non-returnable, unless defective or damaged.
  

3. Shipping Fees

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  If the product arrives damaged, defective, or incorrect, we will cover the return shipping cost.
  
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  If the return is due to personal reasons (e.g., you changed your mind or ordered the wrong size), the customer is responsible for return shipping.
  

4. Refunds

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  Once the returned item is received and inspected, we will issue a refund within 5–7 business days.
  
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  Refunds will be processed to your original payment method.
  
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  Shipping fees (if any) are non-refundable.
  

5. Exchanges

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  If you need to exchange for a different size, color, or product, please contact us.
  
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  Exchanges are subject to product availability.
  

6. How to Start a Return

To initiate a return or exchange, please contact our support team at [pawligosupport@gmail.com] with your order number and reason for return. We will provide you with detailed instructions and, if applicable, a prepaid return label.